Supervise and provide guidance to the team on verifying information of master route, cost & price, and Transport Management System (TMS) record to ensure the database is accurate and correct by the deadline.
Supervise and provide guidance to the team on coodinating with the clients or other stakeholders as assigned by Sales Team by the deadline.
Supervise and provide guidance to the team on improving Standard Operating Procedure (SOP) in accordance with KPIs and Service Level Agreement (SLA) of the company.
Supervise and provide guidance to the team on customer complaints i.e. monitoring, root-cause analysis, solving and preventive analysis.
Supervise and provide guidance to the team on customer satisfaction survey i.e. work plan, coordination with related Departments, feedback development.
Supervise and provide guidance to the team on reports/summaries i.e. complaints, SLA, warranty, and other related reports for the Executives.
Plan and initiate the activities or projects to build the strong relations with the clients.
Perform other tasks assigned by supervisor.
JOB SPECIFICATION
Bachelor's Degree in Management, Logistics, Economics, Supply Chain Management, or other related fields.
Minimum 7-10 years experience in sales support or customer service.
Good command of English, both written and speaking.
Arrange the delivery route for the delivery driver To be effective.
Take care of the delivery of the goods for the delivery staff to be done in a neat Not to make a mistake.
Arrange the delivery route for the delivery driver To be effective.
Take care of the delivery of the goods for the delivery staff to be done in a neat Not to make a mistake.